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Business Luncheon March 2020: Dealing with Difficult People


It doesn’t matter if you are in sales, customer service or in leadership, at some point in time you’ve probably had a difficult situation or person to face. During the March 10 luncheon program, Lindsay Goetting, Vice President of Sales and Marketing at Sandler Training, Naperville, focused on:

  • The psychology behind what makes people (or situations) difficult and how to keep your composure
  • How to prevent difficult situations in the future
  • A seven-step process to resolve conflict to reach meaningful outcomes

Our thanks to Lindsey for sharing these valuable tips and information.

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