Business Luncheon March 2020: Dealing with Difficult People
It doesn’t matter if you are in sales, customer service or in leadership, at some point in time you’ve probably had a difficult situation or person to face. During the March 10 luncheon program, Lindsay Goetting, Vice President of Sales and Marketing at Sandler Training, Naperville, focused on:
- The psychology behind what makes people (or situations) difficult and how to keep your composure
- How to prevent difficult situations in the future
- A seven-step process to resolve conflict to reach meaningful outcomes
Our thanks to Lindsey for sharing these valuable tips and information.