A Touch of Ginger: Reception Help Wanted

JOB DESCRIPTION

Job title: Administrative Assistant/Receptionist

Immediate Supervisor: Andrea Aseves, Office Manager

Hours: Part-time: 15-25 hours per week, depending on location

Aurora

Wednesday and Thursday evenings, and Saturdays

Yorkville

Tuesday, Thursday, and Saturday

Overview:

The administrative assistant/receptionist serves a key role at A Touch of Ginger (ATOG). This person gives patients the first impression of ATOG and sets the tone of warmth and comfort. Each patient is on a different healing journey and needs to be treated with empathy and kindness. In addition to setting the tone of the office visit, the administrative assistant/receptionist is responsible for ensuring the office functions smoothly, including opening and closing the office; preparing for and cleaning up after patient visits; compounding herbal formulas; ordering, maintaining, and stocking inventory; and basic office duties. In addition, the administrative assistant/receptionist will maintain excellent customer service in person, on the telephone, via text and in email communications.

A Touch of Ginger Company Values:

At ATOG, patient care is our number one priority. From the moment a person walks in the door to the moment they leave, providing top-notch care and customer service must be the main goal on every employee’s mind. The office environment has been designed to facilitate relaxation, healing, and tranquility. The staff of ATOG is an integral part of maintaining that environment.

All visitors, even the mail carrier, salespeople, or the building management staff, should be

treated as we do our patients. Why? At ATOG, we believe this is how ALL people should be treated. All human beings have value and deserve compassion, equal treatment, and respect. They are potential patients, as well. They are messengers to their family and friends.

Tasks and Responsibilities:

· Open and close office following set procedures

· Check in patients

· Check out patients, which includes taking payments, rescheduling, explaining herbal formula directions

· Answer telephones

· Send and reply to texts and emails

· Prepare herbal formulas for multiple patients

· Prepare herbal formulas for mailing

· Clean and prepare rooms for incoming patients

· Stock shelves (small amount of inventory)

· Help track inventory

· Order products from vendors

· Make follow-up telephone calls

· Office duties, including scanning, photocopying, etc.

· Replenish refreshments in reception area

Qualifications and Skills:

· Strong customer service skills

· Ability to express empathy, warmth, and compassion towards patients

· Reliable

· Dependable

· Trustworthy

· Ability to multitask

· Ability to work independently

Contact Andrea Aseves

Text or call: 630-299-3464
email: acupuncture@atouchofginger.com